"Land_Yacht_225" (nadenator)
06/09/2016 at 09:00 • Filed to: None
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"Land_Yacht_225" (nadenator)
06/09/2016 at 09:00 • Filed to: None | 0
| 15 |
Damn, and I was really hoping to have a positive first experience with Pelican Parts. This is damn annoying. It said they were in stock when I ordered them!
DutchieDC2R
> Land_Yacht_225
06/09/2016 at 09:08 |
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This, right here. I’m GODDAMN done with businesses having something ‘in stock’ or having a green ball of ‘in stock’ on their website, then you order it, wait a while and GUESS WHAT. I’m sorry to report sir, but it seems we acutally DON’T have it in stock. F*CK OFF!
Honestly, they should fine companies for doing this. For every damned customer getting duped, a fine. I am done. Jesus......
Sam
> DutchieDC2R
06/09/2016 at 09:16 |
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It is ridiculous, don’t get me wrong, but remember that this is a business that has MILLIONS of parts in their several facilities across the country. Not even Amazon has a 100% success rate. Nobody is perfect.
BvdV - The Dutch Engineer
> DutchieDC2R
06/09/2016 at 09:23 |
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As a part-time internet sales worker, I would like to adress the fact that a lot of webshops are actually just offices without a warehouse, especially here in the Netherlands. This makes it very hard to know the exact stock at the wholesaler, since most warehouse software has some error.
I must add I really hate this too, but I can relate to the reasons due to my background.
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DutchieDC2R
> Sam
06/09/2016 at 09:26 |
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Its not very hard to implement a system where you can get close to that 100% success rate. It happens way too much, add the drag of trying getting your money back or somehow trying to order a different part after it happens and the whole thing just ends up in misery.
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DutchieDC2R
> BvdV - The Dutch Engineer
06/09/2016 at 09:31 |
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I do understand that concept. I have worked at both the warehouse of such a type of business and the sales office (which was indeed external from the warehouse). We did not have a 100% succes rate, but we never had our customers wait for a month for their part and if we couldn’t deliver, we’d either give the customers their money back or offer a replacement for what they ordered.
I get that getting that 100% success rate is near impossible for larger companies (Like Amazon and such), but at least put some effort in meeting the customer half-way when things do go wrong.
The common thing that has happened to me with parts that are in ‘Backorder’ is, I call them up and ask them if they have a clue as to when the part is in. ‘No idea’ or ‘we can’t really see that/have insight into that information’ is usually the answer and I’m stuck waiting for at least an additional week.
ArmadaExpress drives a turbo outback
> Sam
06/09/2016 at 09:39 |
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Yeah but it’s pretty shitty if they’re going to charge more for shipping because they screwed up.
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Sam
> ArmadaExpress drives a turbo outback
06/09/2016 at 09:43 |
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Oh yeah, that part is really dumb. Amazon has it figured out - if they screw up, they always make it right. They usually make it even better than right, giving discounts and stuff.
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ArmadaExpress drives a turbo outback
> Sam
06/09/2016 at 09:59 |
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And it helps that 40% of what I order from Amazon ends up at my door sooner than expected. So I’m a bit more lenient when they are late or screw something up.... which is rare to begin with.
V12 Jake- Hittin' Switches
> Land_Yacht_225
06/09/2016 at 10:08 |
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Glad to see you're getting the big girl back on her feet !
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Land_Yacht_225
> V12 Jake- Hittin' Switches
06/09/2016 at 12:13 |
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Oh, she’s on her feet every day as it is. We’re just trying to eliminate everything that could be causing a random misfire short of the coil packs, which I still think are functioning fine.
And to get rid of the leak that could be spraying onto the coil too...
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V12 Jake- Hittin' Switches
> Land_Yacht_225
06/09/2016 at 12:36 |
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That would be bad. The coil pack design is just atrocious. You'd think that Benz would've gone with a coil on plug setup for thier flagship.
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Land_Yacht_225
> V12 Jake- Hittin' Switches
06/09/2016 at 13:06 |
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My question is: where the fuck is the aftermarket? I’d pay $1,500 for a kit to retrofit coil on plug if it meant I was paying $50 a coil for the rest of the life of the car. It’s a problem for every mercedes with a V12, which is hundreds of thousands of cars world-wide, and yet our only recourse against the $1,500 new pack, is a rebuild that ranges from $500-750 a side depending on the time of the year.
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V12 Jake- Hittin' Switches
> Land_Yacht_225
06/09/2016 at 15:25 |
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Right ! You'd think someone would have figured it out by now... God knows the rest of the aftermarket is big enough.
His Stigness
> Land_Yacht_225
06/09/2016 at 16:11 |
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Wow, so not only do they lie on their website, they also want to charge you more for shipping for you to get part of your order on time.
Definitely not relying or ordering from Pelican Parts now.
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Land_Yacht_225
> V12 Jake- Hittin' Switches
06/09/2016 at 22:05 |
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Really, you’ve got companies who’ve figured out how to repair or re-manufacture your parts, but nobody has an actual SOLUTION! Meanwhile, you can get your coil packs repaired 4 times a piece with the cost of two new packs:
Get them rebuilt twice a side for the same price:
Don’t ask me what the difference between them is...
OOOOOH, and you can get your ignition voltage transformer repaired too!
Although, I really hope these aren’t snake oil cures for desperate used car dealers who just get the cars running enough to get off the lot...but push comes to shove, I’ll try anything.